When communicating with children and young people it is important to be clear, concise, age appropriate and supporting needs and abilities. Use phrases and words that children will understand but also actively listen to the children and respond positively to what ever they say as it is important to them. As well as verbal communication (open/closed questions) we should also use non verbal for example our body language and facial expression, turn taking when talking helps the child to feel more involved in the conversation. Make sure you show you are interested by the way you act with child or young person. Make sure you are approachable , get down to children’s level as children can find it intimidating when some one towering over them.