This research held to understand and identify the factors that might affect customer satisfaction toward the banking sector

This research held to understand and identify the factors that might affect customer satisfaction toward the banking sector. Bank plays an important role for a country’s financial distribution. If a country without a bank, it will become a very serious problem to all the citizens and also government. So, understanding customer satisfaction toward banking sector may help to enhance the performance of bank. A bank with high customer satisfaction can definitely help to generate finance sector for a country.
Hence, this research not only be useful or meaningful to banker, yet government too. A successful banking sector may help a country to generate revenue. There are many well-known international banks such as Standard Chartered, Oversea-Chinese Banking Corporation Limited (OCBC), The Hongkong and Shanghai Banking Corporation Limited (HSBC) and others which are very successful in helping country finance.

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