Others professionals may be able to provide useful information to support me in my work and I may be able to provide useful information to support them being part of the resident’s lives. This is called good partnership working.
Good practice demands the client is the central part in the process of care and is part of the decision making process. With respect to vulnerable adults, the Valuing People White Paper (2001) argued that the service users should be at liberty to plan their own lives, make their own choices and be involved in all decisions pertaining to their care. The ‘safeguarding adults’ national framework stating:
• The partnership explicitly includes service users as key partners in all aspects of the work.
• Partner organizations build service user involvement into the design and delivery of safeguarding services.
• The policy is explicit in its promotion of the core values of promoting independence, respect, dignity and choice and interventions carried out under the procedures are consistent with this.
• Feedback is sought from all individual service users and carers about the delivery and outcomes of safeguarding work foe them. There is a mechanism for this feedback to inform improvements and developments.
• The partnership is recognizes and promotes the value of community and neighborhood networks in preventing abuse and protecting those who are at risk.
Induction program – is an important process within St Mary’s Nursing Home. It is used as a process to welcome new staff members into the home. Induction is a powerful way to establish initial first impressions and it is important to get it right as it can make or break the commitment the new employee has to an organisation. Throughout the 12 week induction period, we must provide them with mandatory training to ensure they have the skills and understanding of the service that we provide and to work in line with legalisations and regulations.
We also provide all new employees with level 2 medication training, manual handling training and the care certificate. The Care Certificate is an identified set of standards that health and social care workers stick to their daily working life. Designed with the non-regulated workforce in mind, the Care Certificate gives everyone the confidence that workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high quality care and support.
The Care Quality Commission (CQC) regulates all health and social care services in England. The commission ensures the quality and safety of care in hospitals, dentists, ambulances, and care homes, and the care given in people’s own homes. All relevant papers are requested from Social Services and CQC e.g. from the Home – incident reports, daily communication notes, fall, dead, medication error, complaint form.
CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what they find, including performance ratings to help people choose care.
They set out what good and outstanding care looks like and make sure services meet fundamental standards below which care must never fall.
Care Quality Commission (Registration) Regulations 2009: Regulation 18
The intention of this regulation is to specify a range of events or occurrences that must be notified to CQC so that, where needed, CQC can take follow-up action.
Providers must notify CQC of all incidents that affect the health, safety and welfare of people who use services. The full list of incidents is in the text of the regulation.
All providers must send their notifications directly to CQC unless the provider is a health service body, local authority or provider of primary medical services and it has previously notified the NHS Commissioning Board Authority (now known as NHS England).
CQC can prosecute for a breach of this regulation or a breach of part of the regulation. This means that CQC can move directly to prosecution without first serving a warning notice. Additionally, CQC may also take any other regulatory action. See the offences section for more detail.