As cited from Successful project management

As cited from Successful project management; Gido & Clements (2009:453), The employees are bending over backwards to accommodate new clients and to keep old client satisfied, this is evident that they are under pressure to keep up with the work. Tyler is a senior systems engineer who has been in the company for 8 years and he is highly recommended and has an excellent reputation, that makes him a valuable asset to the company. It seems that Tyler is the only one who is the expert and therefore there’s a lack of skills and knowledge transfer within the company. This is evident as the company making promises to prospective clients that Tyler will be assigned to their projects, without taking into consideration his existing workload.